A blind Ottawa man says his family was left in the cold outside a Saint-Jérôme, Que. hotel after staff refused to let them check in because of a guide dog. #guidedog #refusedservice Subscribe to CTV News to watch more videos: https://www.youtube.com/ctvnews Connect with CTV News: For live updates and latest headlines visit: http://www.ctvnews.ca/ For breaking news, fast, download the CTV News App: https://www.ctvnews.ca/app Must-watch stories and full programs at http://www.ctvnews.ca/video CTV