Target's sloppy stores are wearing on shoppers, and its turnaround could hinge on cleaning them up
Ana Maria Rus
Customers used to hold up Target as an example of how to run large, yet sparkling stores. Yet in recent years, shopper complaints about sloppier aisles, longer checkout lines, locked-up merchandise and out-of-stock items have dogged the Minneapolis-based retailer, contributing to sagging sales. To help fix that, Target is making a move that may seem counterintuitive: It's shaking up its online strategy. The move is a response to Target's unique strategy of fulfilling the vast majority of its e-
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