Guests accuse major hotel chain of bribing them for 5-star reviews: ‘Just plain wrong’
Andreea Neblea
This hotel isn’t scoring points with customers. A top US hotel brand is allegedly bribing its guests by rewarding them for a positive review. Aloft Miami – Brickell, a Marriott International property, has blasted Marriott Bonvoy rewards members with emails offering 3,000 points for completing a post-stay survey — but only to those who award the hotel with the highest score, the blog LoyaltyLobby reported on Friday. The email notes that the company would award the points in exchange for the “top
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