Wasting hours on the phone to get Government help on tax returns or driving tests could be a thing of the past under a new tech pilot. CustomerFirst, a new team of experts, will be dedicated to cutting long phone queues, repeated form-filling and endless paperwork. It will look to build services that make use of artificial intelligence (AI) and modern solutions to mirror customer services in the private sector – from modern banking and online shopping to utilities. Speaking to the Mirror , tech