Callers to Washington state hotline press 2 for Spanish and get accented AI English instead
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SEATTLE (AP) — Press “two” for Spanish ... accent? For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice speaking English in a strong Spanish accent. The agency has since apologized and says it’s trying to fix the problem. Washington resident Maya Edwards learned of the AI-accented voice last summer after her Mexican husband tried using the Spanish-language option while seeking information about his
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