Pras Consulting, a 1005 Romanian IT services and consulting provider, has launched a new customer portal that integrates advanced self-service and GenAI components, following an investment of approximately €50,000. The new Customer Support portal reflects Pras’s belief that Artificial Intelligence can assist IT professionals in triaging requests, solving simple issues, and escalating cases to a higher support level when needed. The new service integrates the ServiceDesk Plus MSP platform from