Supermarket giant reins in AI assistant claiming to be human

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A supermarket chain's artificial intelligence assistant has had its digital wings clipped, after leaving some customers deeply uncomfortable by claiming to be human and responding to requests with personal anecdotes. The chatbot, known as Olive, provides a 24-hour service answering phone calls from customers of Woolworths in Australia, helping them with everything from tracking down orders to finding their favorite products. While some have previously praised the "incredibly friendly" AI, users

Supermarket giant reins in AI assistant claiming to be human https://www.nbcnews.com - 27.02.2026 12:56

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Supermarket giant reins in AI assistant claiming to be human https://www.nbcnews.com - 27.02.2026 12:56