"Being a gate agent has totally changed my perspective as a passenger." Working in the airline industry provides a much more in-depth understanding of how flying works. That’s true for the pilots and flight attendants who work in the sky, as well as the staff on the ground ― like gate agents. “Being a gate agent has totally changed my perspective as a passenger,” Natasha Brown , a gate agent with United Airlines, told HuffPost. From boarding processes to luggage considerations, there are many