Julia Wilson, principal of consumer and retail strategy at KPMG, said that practical items like sweaters and gift cards were at the top of consumers' shopping lists this holiday season. Wilson also said that for tricky post-holiday tasks like returning or exchanging gifts, consumers are turning to chatbots for help. -------- Watch Bloomberg Radio LIVE on YouTube Weekdays 7am-6pm ET WATCH HERE: http://bit.ly/3vTiACF Follow us on X: https://twitter.com/BloombergRadio Subscribe to our Podcasts:

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