The best teams are not built by choosing between competence and likeability, but by finding people who bring both. Would you prefer a colleague who is cold but competent, or friendly but flaky? This was the question I posed to a few friends recently and the reaction was more mixed than I had anticipated. "I know the right answer is competency because it's a workplace," one said, "but sometimes, working with a cold, calculative robot can be so painful." Another responded: "That's until you've