When I was Chief Talent Officer at Netflix, I gave our receptionist one unusual job: "Tell me who's a jerk to you." It might sound harsh, but it became one of the most powerful tools in our hiring process — and in my own growth as a leader. Early in my career, I'll admit, I didn't always catch the subtle red flags in people. If someone was smart, articulate, and confident in an interview, I'd be impressed. I wanted to believe that great talent would automatically mean great teammate. But over