Online reviews of health care facilities drop significantly after COVID-19 pandemic
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University of Pennsylvania Nov 22 2024 After the COVID-19 pandemic struck, online reviews of health care facilities dropped significantly, and they have not yet fully recovered, according to a new analysis led by researchers at the Perelman School of Medicine at the University of Pennsylvania. More than half of reviews on the online platform, Yelp, now are negative, flipping the pre-COVID picture. The findings are published today in JAMA Network Open . Online reviews can tell us information
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