How to Use Games to Build Relationships with Your Customers

Gabriel Negreanu

Brands that dismiss games as a niche interest are missing out on one of the most powerful media channels available today. Organizations are still learning how to think about games as media for marketing. Games aren’t typically covered in marketing classes in business schools, and they are often still seen as fundamentally different from other media. Modern-day games offer companies varied opportunities to connect with new and hard-to-reach customers, drive brand awareness and loyalty, and