As banks globally race to offer better and safer customer experiences using artificial intelligence (AI), Taiwan’s CTBC is successfully pushing AI boundaries. Friedman Wang, CTBC’s EVP, met with Global Finance to discuss the bank’s AI-centered digital strategy, innovative AI security system and evolving AI scale to value. Since 2018, AI has been essential to CTBC’s digital strategy, supported by its in-house R&D lab with 200-plus data and AI-focused scientists. This initiative now spans more