On September 26, Kyiv hosted the 19th CUSTOMER EXPERIENCE CONFERENCE , the only cross-industry event in Ukraine that brought together business leaders and experts in the field of customer experience. This year's theme, “A System for Profit,” was a response to a key challenge for companies: how to make customer experience not a one-time initiative, but an operating system that has a consistent impact on profit, reputation, and business development. The conference was attended offline and online