The World Airline Awards have published its list of the Best Airlines in Europe , which includes a number of big names. However, popular budget airlines such as Ryanair and easyJet failed to make the top 10. Skytrax, whose site allows users to post airline and airport reviews, put together the list based on customer surveys that included rankings for a number of factors from staff friendliness to cabin cleanliness, seat comfort, and even the quality of the airline's website. At number one is