This as-told-to essay is based on a conversation with Bernard Hampton, managing director and head of Bank of America's learning and skill development organization, The Academy. He's based in Fort Lauderdale. The following has been edited for length and clarity. We learn from disappointment in life. There was once a time, around 2010, when I didn't get a role. A key quality for the role was leaders who were helping peers elevate their performance, beyond leading high-performing teams. Ultimately,