Please hold: Washington is coming for customer service. This week, FCC chairman Brendan Carr proposed rules aimed at bringing more call-center work back to the United States, including disclosure when customer service is handled overseas and a proposal to require call takers to be proficient in "American Standard English." Carr wrapped it in the language of consumer protection and his "Build America Agenda." Democratic Senator Ruben Gallego, who sponsored bipartisan legislation in Congress last