Some of the technological tools that social service agencies have employed may seem quite basic, such as an AI transcription tool that halves the time it takes to transcribe a consultation with a client. But with each worker handling 20 to 50 clients at any given time, the time and labour saved adds up. After an hour-long meeting with an elderly client, Ms Sheron Chng had to write a lengthy “case note” documenting the entire interaction and her observations about the woman’s struggles and