Microsoft is racing towards building an AI “agent factory” that lets businesses build and manage their own AI agents. While Microsoft was founded on the idea of being a software factory, it’s quickly being transformed into an era where AI agents will increasingly take on more human work. Now, Microsoft is launching Agent 365 as a way for businesses to manage AI agents in the same way they do humans. “Agents are already changing how people work, and IDC predicts there will be 1.3 billion agents