‘Something was amiss’: How two DBS staff stopped a S$70,000 scam in progress

Mihaela Măncilă

An elderly customer’s request to withdraw a suspiciously large sum raised red flags – and led to the uncovering of a scam. Withdrawals are a routine part of banking, but one elderly woman’s request to take out S$70,000 in cash raised concerns for assistant service manager Yu Chunmei. As part of the bank’s standard procedure for withdrawals, Ms Yu, who works at DBS’ Thomson Plaza branch, asked the customer about the purpose of the transaction. The woman replied that it was to pay for a home

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