Earlier this year, Olivia Mannion had one thing on her to-do list: schedule a six-month follow-up scan. She’s been in remission from Stage IV Hodgkin lymphoma for nearly four years, and while MRIs are always nerve-wracking, booking one was supposed to be the easy part. What followed instead: 12 phone calls, 16 MyChart messages, a day off of work, and a call to her therapist—not because of her cancer , but because of the scheduling chaos surrounding it. At one point, she sent a message through