Zohran Mamdani wants social workers responding to 911 calls — but test program is already failing

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Mayor-elect Zohram Mamdani wants to deploy social workers instead of police officers to respond to 911 calls — but the controversial plan has already been operating in the Big Apple and is failing. The early results of a program dubbed B-HEARD spells trouble for Mamdani’s proposed $1.1 billion Department of Community Safety (DCS), a signature imitative that his newly announced chief of staff and left-hand woman Elle Bisgaard-Church helped craft. B-HEARD launched in 2021 as a pilot program and