Air Canada’s testing out a new program – using a third-party arbitrator – to get through the backlog of consumer complaints. CBC’s Puneet Nijjar explains how the pilot program works and if it’s expected to ease a process that’s been burdening Canadians for years. »»» Subscribe to CBC News to watch more videos: http://bit.ly/1RreYWS For breaking news, video, audio and in-depth coverage: https://www.cbc.ca/news Follow CBC News on TikTok: https://www.tiktok.com/@cbcnews Subscribe to CBC News on