This as-told-to essay is based on a conversation with Scout Turner, owner of CertaPro Painters of Nashville and Middle Tennessee . It has been edited for length and clarity. My mom always told me that I was going to need a job when I was 16. Working hard was nothing new — my mom had purchased a pottery business when I was in elementary school, and I often went to work with her. As my 16th birthday approached, I realized that the jobs I was interested in — mostly in customer service and retail —