Home is where the heart is – which is why we spend so much money on doing up (and propping up) the places where we live. Yet every year, I’m contacted by readers who have found themselves trapped in long, complicated and often hostile disputes with builders, tradespeople and other home design specialists. Builders get a bad rep. Many of the disputes I see arise because the homeowner has a vision in their head that they haven’t adequately explained – or their expectations are far too high. Let’s