From pressured sales pitches mid-treatment to difficulties in booking appointments, complaints against Singapore's beauty industry remain persistently high, revealing gaps in consumer protection. Halfway through what was supposed to be a relaxing manicure session, Ms Carine Lee was approached by a salesperson. "If you sign now, you can still lock in this year's price. If you sign the next time you're here, then the same package will cost more."  This was what she remembered being told in 2021,