OpenAI needs to draw a clearer line between useful chatbot and emotional confidant, says Parmy Olson for Bloomberg Opinion. LONDON: Sam Altman has a good problem. With 700 million people using ChatGPT on a weekly basis – a number that could hit a billion before the year is out – a backlash ensued when he abruptly changed the product last week . OpenAI’s innovator’s dilemma, one that has beset the likes of Google and Apple, is that usage is so entrenched now that all improvements must be carried