Just half an hour after she applied for a care job, Mollie Cole-Wilkin's phone rang. Sitting at home, she answered it. But the voice on the line was not a human's. She was speaking to "Ami", an AI‑powered telephone interviewer developed by homecare company Cera. "It didn't sound like AI at all. My mum was in the other room. We thought it was just another person. We just couldn't believe it," she says. The call lasted about five minutes, and at the end, Cole-Wilkin, of Long Stratton, Norfolk,