Some Jetstar Asia customers confused, frustrated by poor communication after closure announcement

Taiwan

One customer received an email saying his flight was cancelled, but a Jetstar Asia representative told his travel companion that the flight was still on. SINGAPORE: When Mr Daniel, 25, first heard that Jetstar Asia would cease operations on Jul 31, he thought that his two planned trips with the airline would not be affected. He had booked flights to Bangkok in early July and Okinawa in late July, and did not realise the airline said it would operate with a “progressively reduced schedule”