Yelp’s AI can now take reservations over the phone
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Yelp’s AI-powered solutions promise to answer calls, take reservations, and manage bookings for “understaffed” restaurants. Yelp Host and Yelp Receptionist are part of a broader push from the company and similar platforms embracing AI to streamline customer management “around the clock.” Host is an AI agent that can answer calls from guests and manage tables, Yelp said. The AI can take reservations over the phone, modify or cancel bookings, provide up-to-date waiting times, and even capture
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