Imagine you’re browsing a product on your phone, you tap the WhatsApp icon to ask a quick question, and two minutes later you’re talking to a rep who already knows your name, what you wanted, and the exact model you were looking at. No hold music, no “Can you repeat your order number?”, no starting over. That’s what happens when messaging and voice stop competing and start collaborating. Most sales orgs still run those channels as separate islands, forcing customers to re-explain their problem

Tag-uri: WhatsApp