Rogers customers tell CBC’s Go Public they’re frustrated after spending hours on hold trying to resolve basic issues. Meanwhile, insiders say the company is increasingly relying on AI assistance to handle customer service calls. Read more: https://www.cbc.ca/9.6977461 »»» Subscribe to CBC News to watch more videos: http://bit.ly/1RreYWS For breaking news, video, audio and in-depth coverage: https://www.cbc.ca/news Follow CBC News on TikTok: https://www.tiktok.com/@cbcnews Subscribe to CBC News