When someone is suicidal, anxious or disoriented, having to recount the same painful experience to multiple strangers can feel unbearable, says psychiatrist Dr Jared Ng. SINGAPORE: One of the most overlooked aspects in mental healthcare is how difficult it is for someone who is suicidal or in distress to pick up the phone and ask for help. What makes that even harder is having to tell their story repeatedly to different professionals across different systems. Over the past year or so, Singapore