Contrary to popular belief, the person who is first to apologise is not necessarily the one who is at fault. The act of apologising is more about bridging the gap between our intentions and how others are affected, counsellors said. It was New Year’s Eve two years ago when a minor incident escalated into an unexpected conflict between me and my sister. I opened a cabinet, unaware that her limited-edition tumbler was precariously placed inside. It bounced off the table, tumbled out of the