May 5 : Freshworks said on Tuesday it would cut 11 per cent of its workforce, or about 500 jobs, as the business-software company navigates the industrywide disruptions caused by the rapid advances in artificial intelligence. Shares of the company, which makes software that manages customer service and tech support, were down more than 8 per cent in extended trading. The cuts are the latest tied to AI in the software business, as companies race to automate work and reshape products around the