Millions of employees power the world’s two outsourcing giants, but automation is starting to replace tasks they once handled. When will the full scale of disruption hit and how might they have to rethink the future, CNA’s Insight asks. MANILA and BENGALURU: At 10pm, when most of the Philippines is ready for bed, the day is only just beginning for some workers such as Paul Ponce. His clients are in the United States, which is why he works the night shift in an industry known as business process