In 2025, over 1.3 million people interacted with Banca Transilvania Group through external communication channels that integrate artificial intelligence (AI). Chatbots and the smart search and support option have become part of the daily customer experience, providing quick, simplified, personalized, and round-the-clock responses. AI for customers • 550,000 people accessed the AI Search option on Banca Transilvania Group websites last year, representing a 28% increase in 2025 compared to 2024.

Tag-uri: Banca Transilvania